1. Notification by the customer
Let us know that you want to return your devices.
This can be easily done via TESMA or by e-mail/phone.
Returning your IT and technical equipment to CHG-MERIDIAN is simple, transparent, and secure. We accompany you step by step through the entire return process - from timely information to collection to certified data deletion and sustainable recycling of the devices. Our goal is to ensure that everything runs smoothly while maintaining the highest safety and environmental standards.
7. Invoice & Damage Report
You will receive an invoice and a damage report from us.
General notes and information
Handling of accessories
How do I return the accessories of the devices correctly?
- All accessories that were included in the scope of delivery (e.g. power adapters, mice, keyboards, cables, etc.) are an integral part of the device and must therefore be returned together with the device.
- Sort devices and accessories by device or accessory category and provide them packed in boxes.
- Small quantities of accessories can also be packed together in a common box.
- Label each box clearly visible from the outside with its contents and number of pieces (e.g. 25 x USB keyboards, 30 x notebook power supplies).
- The packaging and labelling of all equipment, boxes and pallets must be carried out in accordance with the currently valid Dangerous Goods Regulations (ADR)
Handling of batteries
How do I return loose batteries correctly?
- Loose batteries – i.e. batteries that are not permanently installed in the device – must be registered separately in advance. The corresponding cartons must be marked in accordance with the currently applicable ADR regulations.
- Pack batteries without the original packaging so that the contact terminals are completely and securely taped off.
- Batteries in their original packaging or individually wrapped batteries do not require additional masking.
- Place the batteries in the boxes so that they cannot slip.
⚠️ Defective rechargeable batteries or batteries may not be returned and must be disposed of independently and professionally by the sender.
A battery is considered damaged if one or more of the following characteristics are present:
- Significant damage to the housing
- Thermal deformations, e.g. melted connection cables or warped housing
- Heat generation when switched off (not during use or charging)
- Leakage of liquids
- Leakage of gases
Other end-of-lease topics
Logistics
Find out how CHG-MERIDIAN enables the safe and efficient return of your IT equipment.
Data deletion
Our technology centers in Groß-Gerau and Skien offer you specially developed automated data deletion procedures.
Device Condition & Rating
Maximum transparency and control: Get all the important information about the device condition and the reuse of your returns.
Locked Devices
Ensure the smooth return and remarketing of your devices by removing locks.
