Discover our logistics processes, which are based on CHG's many years of expertise, carefully selected partners and a strong, global network. We attach great importance to professional packaging and transport in order to move your IT assets to us reliably, safely and efficiently. For smooth cooperation when returning your devices, you will find detailed information on packaging and provision of devices in the following chapter. So you can be sure that your devices are optimally protected, will be picked up on time and arrive safely at our doorstep.
Arrange Equipment Return
1. Standard Pickup*
Perfect for when your equipment is already packed and ready to go. CHG will coordinate pickup and transport using our trusted logistics partners.
2. White Glove Service*
Need help with packing? Our team provides all necessary packing materials and professionally packs your equipment onsite for secure transit.
3. Self-Shipping
Prefer to use your own carrier? You can ship equipment directly to our facility.
For a return location, please email logisticsUSA@CHG-Meridian.com.
*Please email LogisticsUSA@CHG-Meridian.com for CHG logistics services.
Prepare Equipment for Pickup
Before returning, ensure that all devices are:
- Free of passwords or security locks
- Removed from any MDM, ABM, or MAM systems
The following items must be returned with each device:
- Hard drives
- Batteries
- Adapters, chargers, and power cords
Returned equipment must be:
- Fully functional
- Free of non-standard damage
- Showing only ordinary wear and tear
- Free of custom stickers or labels
Only return the exact serial numbers listed in your lease agreement, unless CHG has approved a substitution.
If substitutions have been approved:
- Clearly indicate both the original and replacement serial numbers
- By returning the equipment, you fully relinquish all ownership or rights to CHG
You are responsible for removing all personal or business data, including:
- Files, images, applications, and other content
- Any data stored on hard drives or digital storage media
CHG offers certified secure data wiping services upon request.
To request a quote or obtain a certificate of data destruction, contact: Logisticsusa@chg-meridian.com
If packaging the assets yourself, please see our packaging guidelines below.
Downloads
Other end-of-lease topics
Device return at a glance
Efficient, secure, sustainable: Find out how easy it is to return your devices to CHG-MERIDIAN.
Data erasure
Protecting your data is our highest priority. At the end of your lease, we provide secure, certified data erasure and responsible asset disposition services designed to meet the strict security and compliance expectations of today’s organizations.
Device Condition & Rating
Maximum transparency and control: Get all the important information about the device condition and the reuse of your returns.
Locked Devices
Ensure the smooth return and remarketing of your devices by removing locks.
